Administrator and Ancillary Account Specialist
Melba Phipps, Administrator and Ancillary Account Specialist, handles many of the adjunct services required by our clients. She is responsible for integrating ancillary benefits into the group insurance planning process, which also encompasses the tracking of renewals, claims and service issues. Additionally, she helps individual clients with personal health insurance including recommendations and service, as well as general issues surrounding FSAs, HSAs and the COBRA process. Melba came on board with Jolles Insurance in 2007 and dedicated herself to supporting the wellness initiatives at Jolles Insurance. Melba was instrumental from the start in helping to create the non-profit, We Promote Health, serving as it's first Executive Director, a volunteer position in which she continues to serve. Melba helped create Howard County Family Wellness Day, one of WPH's flagship initiatives. Family Wellness Day, which draws over 3,000 participants annually, has become one of the largest county-wide interactive health and wellness events.