An employer-funded benefit provided by most American employers, an EAP is a voluntary counseling program generally available to full-time employees at no charge. Managers, supervisors and family members can also recommend that you receive EAP support if you are abusing substances such as alcohol, narcotics or prescription drugs. Employees in the program can continue to work and receive their full pay. Due to ongoing needs of individuals, participating organizations offer an around-the-clock EAP crisis telephone line. All services are provided through trained independent external vendors. Key organizational benefits of EAP are increased employee productivity, less work related injuries or accidents and an overall increase on return on investment.